Covid-19

Thursday, January 14, 2021: Due to the Ontario lockdown regulations, our office is now closed for in-person visits to protect clients and staff.  We remain available to service all needs via phone 519-250-4111 or email to service@aains.caWe also want to remind clients that if their vehicle usage changes (distance driven to work or annual km driven) they should always inform their insurer.

Check back here or on our Social Media accounts to learn when we are back open for in-office visits.

When Our Offices Reopen

A reminder that when our offices open again, please be aware of the following rules and precautions that are in place to protect us all:

  1. Call in for an appointment. Admittance will be denied if you have travelled outside of Canada in the preceding 2 weeks; if you have any flu like symptoms or a fever.
  2. When you arrive you will be required to use hand sanitizer & sign visitor log.
  3. Masks are required if you are unable to use a mask for any reason we respectfully request that you use one of the other service methods.
  4. Please do not proceed beyond the reception area. We request you maintain a social distance of 6ft at all times and respect that we have barriers in place on desks to assist in limiting physical contact.

Thank you for your co-operation as we work together in this unprecedented time.


Please be aware of the following rules and precautions:

  • Masks are required
  • Please use the hand sanitizer
  • Please do NOT go past the front desk
  • Please maintain a distance of 6ft from others at all times
  • Please do not enter if you are feeling unwell or have travelled outside of Canada in the past 14 days

We also continue to be available and can address most concerns via phone 519-250-4111 or email service@aains.ca.

Thank you for your co-operation as we work together in this unprecedented time.


For emergency claims

Please have your policy number ready and use the contact numbers below:


Frequently Asked Questions (FAQ)

Can I defer my payment or have my payment for insurance waived?

We have heard and understand your concerns regarding payments and payment relief. We continue to address these with our industry association, however, at this time, Insurers are not offering payment deferrals or waiving NSF charges. Payments remain due on the scheduled due dates. Should this change we will be pleased to advise you of the same.

What do I do if I need to file a claim?

Should you need to file a claim the fastest way to start your claim remains to have your policy number ready and use the contact numbers above (these numbers should also be on your liability “pink” card).